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Delivery

Delivery

We ship our products directly from our UK based warehouse. All products on our website marked as "In Stock" are ready for same day dispatch if ordered before 3:00pm Monday to Friday. Any orders placed after this time will be shipped on the following working day. Please note that tracking information will not be available until after 5pm on the day of dispatch. 

 

UK Customers

Royal Mail First Class
Delivery in 1 - 3 working days at a flat rate of £2.99 for orders up to the value of £50.00.
Over 85% of orders get delivered the next working day.
No tracking is available for this service.

Royal Mail 48 Hour Tracked
Guaranteed delivery in 48 working hours with tracking available throughout. 
£3.99 for orders up to £50.00 and £2.99 for orders between £50.00 and £100.00. FREE for orders over £100.00.
Track your order here.

DPD Next Day Delivery (UK Mainland)
Next day delivery on orders placed before 3pm with tracking from start to finish with DPD.
DPD notify you of your 1 hour delivery slot on the day of delivery and also give an option of safe place, leave with neighbour or depot collection. 
Choose an alternative day of delivery if your mobile number is left at the checkout.
£5.99 for orders up to £50 and £3.99 for orders between £50.00 and £100.00. FREE for orders over £100.00.
Track your order here.

DPD Weekend Delivery (Friday Orders - UK Mainland)
Delivery on Saturday or Sunday for orders placed on Friday before 3pm with tracking from start to finish. 
DPD notify you of your 1 hour delivery slot on the day of delivery and also give an option of safe place, leave with neighbour or depot collection. 
Choose an alternative day of delivery if your mobile number is left at the checkout.
£9.99 for orders up to £50.00 and £7.99 for orders between £50.00 and £100.00. £4.99 for orders over £100.00.
Track your order here.

 

EU Customers

Royal Mail Standard Airmail
Estimated delivery in 5 to 10 working days with signature required on delivery. 
Fixed price of £3.99 for orders up to the value of £150.00.
Limited tracking available. 

Royal Mail Express Airmail
Estimated delivery in 5 to 8 working days with signature required on delivery.
Flat cost of £6.99 with full tracking available.
Track your order here.

DPD EU Courier
Estimated delivery in 2 to 5 working days with tracking available from start to finish.
Prices start from £15.99 but depend on your country.
Delivered Monday to Friday and you are notified of your 1 hour delivery slot. 
Text and email notifications are provided.
Track your order here.

 

Returns and Cancellations

You are welcome to return any product or products to us within 30 days of the purchase date. To be eligible for a refund the item must be in sellable, unopened and unused condition. PayPal refunds can take up to 48 hours to appear in your PayPal account and other payment methods can take up to 10 working days to appear on your bank statement.

Should you wish to return an item, please contact us via our contact page or email us at admin@jgsupplements.com to obtain a returns address. Due to the nature of our highly automated system, you have 1 hour to cancel your order after it has been placed - simply send us an email and we'll do the rest. 

Orders placed between 2pm and 3pm cannot be cancelled as we are working to ship orders within this time.
We are unable to add, remove or edit any orders after they have been placed.
We also are unable to apply discount codes after an order has been placed.

 

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Our Address: Unit D5 - Pear Mill, Stockport Road West, Bredbury, Stockport, SK6 2BP, United Kingdom
Reg Vat No: GB100791155 Company No: 8391394